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Peace of mind. Sleep well.

Backup Network Fixed Wireless Ethernet connections are rarely blocked, and when there are potential exposures, then a second backup wireless link is connected to a different base station for seamless service continuity.

In contrast, the cost to install a second fibre connection using different street ducting access in case of disruptive civic works or otherwise, is typically prohibitive and often impossible.

The BigAir network can also help you resolve network issues fast once implemented.

The Air Cannot be Cut
The BigAir Fixed Wireless Ethernet network does not suffer from the same risk as other copper and fibre networks, such as civil construction damage to cabling in the street. And while the perfect situation for Fixed Wireless Ethernet networking is a clear line of sight, BigAir can typically service a customer requirement when direct line of sight isn’t possible too - thanks to our extensive BigAir base station footprint to create any number of repeater sites.

24/7 Support
BigAir operates a 24-hour Network Operations Centre (NOC) monitoring all aspects of the network, ensuring service standards are held to international best practice. The NOC also provides around the clock customer service and support. This includes the ability to remotely change data speed or data capacity requirements to match your needs at any time.

99.95% Uptime
BigAir guarantees 99.95% network availability – in writing with the BigAir Service Level Agreement (SLA) demonstrating our confidence in the state-of-the-art network along with a commitment to internationally recognised best practice in the provision of Fixed Wireless Ethernet services.

Other key parameters of the agreement that provide you with certainty include: